Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Description:
This is a series of webinars to help our community navigate the world of ITSM
We will create different events on different topics and registration will be per event.
Topics include:
1- IT Governance
2- ITIL Version 5
3- CSI (Continual Service Improvement)
Language: English
Access Code:
Webinar
Date
IT Service Governance - How to succeed
2026-02-11
ITIL® version 5 is here.. The Service Management Modernization
2026-02-26
Hybrid Toronto/Webinar - Continual Improvement - The key to success for effective and sustainable service delivery
2026-04-23
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 1 - Turning AI Opportunity and Risk into AI Strategy
2026-08-13
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 2 - Why AI Transformations Fail and How to Lead One That Won't
2026-08-20
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 3 - Build Governance That Enables AI
2026-08-27
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 4 - AI Is Inside Your Operations. Here's How to Orchestrate It
2026-09-03
Upcoming Webinars
The event Access Code is required to view webinars.
You can find the Access Code under "View details".
Webinar Date
Image
Webinar
Aug. 13, 2026
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 1 - Turning AI Opportunity and Risk into AI Strategy Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
Only 18% of organizations have a fully implemented AI governance framework, yet 90% are already using AI daily. That gap is where the risk lives. Join this 60-minute session to see how ITIL equips leaders to create a strategic map to adopt and manage AI in a predictable and secure manner. Built for C-suite, IT Directors, AI Advisors and Chief AI Officers, and strategy leads ready to move from AI anxiety to AI clarity.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 2 - Why AI Transformations Fail and How to Lead One That Won't Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
82% of organizations use AI agents. Fewer than half have policies to govern them. Most AI transformations don't fail because the tech doesn't work, they fail because the organization isn't ready. This session focuses on how to ensure readiness at every level from individual use to operating model transformation. For IT leaders, COOs, and transformation leads building change that sticks.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 3 - Build Governance That Enables AI Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
The question isn't whether you need AI governance, it's whether your current governance can scale to meet demands of AI. This session highlights how ITIL can contribute to a practical framework that enable CIOs, risk officers, and compliance leads to oversee AI adoption, management and use.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 4 - AI Is Inside Your Operations. Here's How to Orchestrate It Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
AI is already triaging your incidents, touching your change management, and reshaping your service desk, whether you planned for it or not. This session walks IT Managers and practitioners through the actions needed to ensure a coordinated and consolidated approach to managing AI while still enabling individuals and teams to apply AI to meet their specific needs.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Jean-Claude Beaudry, Qualiti7 Founder and Senior Service Governance Advisor
Description: Virtual Conference held November 18, 2021
Language: French
Access Code: iQ7-21-Participants
Webinar
Date
Gouvernance et conformité : leviers de création de valeurs
2021-11-18
Un standard pour la gestion des entreprises numériques modernes
2021-11-18
Mise en œuvre des bonnes pratiques de gestion des services ITIL
2021-11-18
Comment transformer et gérer des services numériques sous l’angle de l’éco-responsabilité? Les nouveaux défis environnementaux
2021-11-18
IT asset management (SAM) - a success factor in cybersecurity
2021-11-18
Améliorer les processus grâce à la simulation
2021-11-18
Le futur du DevOps
2021-11-18
ISO 19770-10 : guide pratique pour la mise en oeuvre de la gestion des actifs IT
2021-11-29
iQ7-21 Panels – French
Description: Panel discussions at the iQ7 2021 Conference
Language: French
Access Code: iQ7-21-Participants
Webinar
Date
Organiser des systèmes d'information éco-responsables: Un des importants défis informatiques de notre génération!
2021-11-18
Préparer l'organisation pour son retour au travail dans un mode hybride 'bureau et domicile'. Comment assurer de maintenir la qualité et la valeur des services informatique pour nos clients?
2021-11-18
La mise en place d'approches DevOps au sein d'un département TI. C'est bien plus qu'une histoire d'outils. Comment réellement réussir?
2021-11-18
Previous Webinars
The event Access Code is required to view webinars.
You can find the Access Code under "View details".
Webinar Date
Webinar
Sep. 03, 2026
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 4 - AI Is Inside Your Operations. Here's How to Orchestrate It Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
AI is already triaging your incidents, touching your change management, and reshaping your service desk, whether you planned for it or not. This session walks IT Managers and practitioners through the actions needed to ensure a coordinated and consolidated approach to managing AI while still enabling individuals and teams to apply AI to meet their specific needs.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Jean-Claude Beaudry, Qualiti7 Founder and Senior Service Governance Advisor
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 3 - Build Governance That Enables AI Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
The question isn't whether you need AI governance, it's whether your current governance can scale to meet demands of AI. This session highlights how ITIL can contribute to a practical framework that enable CIOs, risk officers, and compliance leads to oversee AI adoption, management and use.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 2 - Why AI Transformations Fail and How to Lead One That Won't Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
82% of organizations use AI agents. Fewer than half have policies to govern them. Most AI transformations don't fail because the tech doesn't work, they fail because the organization isn't ready. This session focuses on how to ensure readiness at every level from individual use to operating model transformation. For IT leaders, COOs, and transformation leads building change that sticks.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
2026 Qualiti7-PeopleCert Webinar Series - AI Native Organization - Session 1 - Turning AI Opportunity and Risk into AI Strategy Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description:
Only 18% of organizations have a fully implemented AI governance framework, yet 90% are already using AI daily. That gap is where the risk lives. Join this 60-minute session to see how ITIL equips leaders to create a strategic map to adopt and manage AI in a predictable and secure manner. Built for C-suite, IT Directors, AI Advisors and Chief AI Officers, and strategy leads ready to move from AI anxiety to AI clarity.
Confirmed speakers (including ITIL/PeopleCert speakers): David Cannon, Adam Griffith
Moderator for each webinar: Mohamed Fayek, Service Governance and Management Advisor, Qualiti7
Hybrid Toronto/Webinar - Continual Improvement - The key to success for effective and sustainable service delivery Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description: Hybrid Toronto/Webinar - Continual Improvement - The key to success for effective and sustainable service delivery
ITIL® version 5 is here.. The Service Management Modernization Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description: In this webinar, we will talk about the following points.
- How does ITIL® version 5 really differs from ITIL®4?
- Where does Customer and User Experience fits in the new version of ITIL®?
- Integrated Product and Service Management ... what does it look like?
- How does ITIL® help integrate with other industry frameworks?
- What will the role of Service-Product and Practice governance be in the new ITIL®?
- How the new ITIL® will incorporate AI as part of the Product and Service delivery activities?
IT Service Governance - How to succeed Qualiti7 2026 Webinar Series - Driving Service Excellence – English
Access Code:
Series: Qualiti7 2026 Webinar Series - Driving Service Excellence
Description: With so much changes and disruption in many companies' business and IT ecosystem, it is essential for IT departments to set the right IT Governance Service Governance in place.
IT Service Governance ensures that our decisions and resources are constantly directed toward what is most important for the business and help prioritize where we focus our attention and resources.
During the webinar, we will be looking at some of the most common IT Service Governance components and talk about key success factors.
The following topics will be discussed.
Why is Governance so important in today's reality?
Key elements of IT Service Governance
Service and Product Ownership
Practice and Process Ownership
Governance/Steering Committee and Service Management Office
Differences between Governance and Continual Service Improvement... and how they work together
Connecting Governance and Continual Service Improvement to build a sustainable governance approach
Key success factors to ensure Governance maintains alignement between the business and IT priorities and delivers the right value
Prepare the organization for its return to work in a hybrid 'office and home' mode. How do we ensure that the quality and value of IT services are maintained for our customers? iQ7-21 Panels – French
Access Code: iQ7-21-Participants
Series: iQ7-21 Panels
Description: Danny Crevier (Fonds de Solidarité FTQ), Pierre-Étienne Boucher (Hydro-Québec), Sébastien Ferreira (ServiceNow), Michel Simard (Qualiti7), Jean-Claude Beaudry (Moderator)
