For big projects or big changes Qualiti7 is here to help. We are here so that you can take on your ambitions without a worry. Our consulting services are aimed to help you with any of your IT consulting needs. With a variety of proven consulting approaches we allow you to accomplish more by better managing your IT resources.
Our approach is based on the CPDE™ approach, which has been recognized as being complementary to ITIL by APMG. Qualiti7 has adapted this approach to the realities frequently encountered in our mandates. These adaptations are mainly:
A company’s ITSM program must be based on continuous service improvement.
An ITSM program is made up of:
The design and planning of an ITSM program can be based on different objectives and factors.
The program and the projects and initiatives that comprise it are managed through regular meetings that deal with the following tasks:
The program can be managed in project management mode, using POMBO practices.
The ITSM program must cover the following angles:
Process efficiency and effectiveness rely largely on the use of tools appropriate for the organization, the business issues and the technological context. Selecting the right tool to support the service management process is a critical step in IT service improvement programs.
Using evaluation grids developed over many years of experience, Qualiti7 helps organizations define their needs in order to inform procurement mechanisms and select the tool that will deliver maximum value.
Our approach allows our clients to undertake a sufficiently detailed analysis to confidently acquire the ideal IT service management tool. Our approach includes:
Since Qualiti7 is a consulting organization that is neutral toward service management tool manufacturers, we can fairly and honestly assess the value-added of each tool put forward in the calls for proposals.
Through their involvement in the implementation of numerous service management tools in many different contexts, the Qualiti7 consultants have developed an approach that approaches the implementation of the tool in light of the processes it supports.
The steps leading to the implementation of an ITSM tool ensure alignment with:
The involvement of key persons – including process owners, operational pilots and system administrators – at every step ensures successful implementation.
Using advanced context analysis templates, the Qualiti7 consultants undertake an in-depth analysis of the state of each process, its use by the personnel, its integration with technology and the way the management team controls and monitors the process and the services. A diagnosis of IT service management processes identifies the maturity level of each process, based on the Nolan maturity scale also used in CMMi and CobiT. A report is generated showing the strengths, weaknesses, opportunities and threats the organization is facing, and a strategy and action plan are developed to provide a framework for service improvement.
| Strengths | Weaknesses |
|---|---|
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| Threats | Opportunities |
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| The work process | CT | MT | LT |
|---|---|---|---|
| Process 1 | |||
| A-1 Name the process owner and manager | ✔ | ||
| FA-2 Establish and publish the process policies | ✔ | ||
| A-3 Formally record all requests in the management tool | ✔ | ||
| Process 2 | |||
| B-1 Define a starting perimeter | ✔ | ✔ | |
| B-2 Define a central information storage point | ✔ | ||
| B-3 Improve information quality (especially for item ABC) | ✔ | ✔ |
| Term | Period |
|---|---|
| CT | next 6 months |
| MT | next 12-18 months |
| LT | 36 months |
