(EVENT TAKING PLACE IN FRENCH)

Learning day reserved for IT professionals working within universities and CEGEPs

Schedule:

8:45 AM - Welcome and light breakfast

9:05 AM - Welcome speech from Qualiti7

9:15 - 10:30 AM: Plenary 1: Service Governance and IT Practices

10:30 - 10:45 AM: Break

10:45 AM - 12:00 PM: Plenary 2: AI Governance Using ITIL

12:00 - 1:00 PM: Lunch provided by Qualiti7

1:00 - 2:30 PM: Block 1 (workshops)

• Designing a CMDB and configuration management practices
• Strategy for integrating IT vendors into internal practices
• Modernizing change enablement to make it agile and efficient

2:30 - 3:00 PM: Break

3:00 - 4:30 PM: Block 2 (workshops)

• Optimizing the use of resources when IT resources are limited
• Developing a service catalog
• Integrated design of services and products... Guides, approaches, and success factors

4:30 - 5:15 PM: Conclusion and networking

Theme: Integrated Governance and Service Management – A 360° view to ensure value creation

Annual International Conference for the Francophonie

Hybrid Conference - Montreal and Virtual

15 sessions and 2 international panels

(EVENT TAKING PLACE IN FRENCH)

Learning day reserved for IT professionals working within cities and municipalities

Schedule:

8:45 AM - Welcome and light breakfast

9:05 AM - Welcome speech from Qualiti7

9:15 - 10:30 AM: Plenary 1: Service Governance and IT Practices

10:30 - 10:45 AM: Break

10:45 AM - 12:00 PM: Plenary 2: AI Governance Using ITIL

12:00 - 1:00 PM: Lunch provided by Qualiti7

1:00 - 2:30 PM: Block 1 (workshops)

• Designing a CMDB and configuration management practices
• Strategy for integrating IT vendors into internal practices
• Modernizing change enablement to make it agile and efficient

2:30 - 3:00 PM: Break

3:00 - 4:30 PM: Block 2 (workshops)

• Optimizing the use of resources when IT resources are limited
• Developing a service catalog
• Integrated design of services and products... Guides, approaches, and success factors

4:30 - 5:15 PM: Conclusion and networking