Appeal policy
What is an appeal?
An appeal is a formal procedure by which a registered candidate can appeal an examination
result or certification decision. In such situations, the appellant is required to
submit a formal appeal in writing.
Grounds for appeal
There are three grounds for which a candidate can appeal:
- Personal or medical reasons
- Procedural grounds
- The decision was biased or discriminatory
The applicant must be able to clearly prove that the decision
against which he is appealing meets at least one of the above criteria.
Applicants who plan to appeal should take note of the following:
- A disagreement with the result of the examination for the multiple choice tests does not
give rise to an appeal.
- Appeals will only be accepted for the reasons listed above and no other reason will be
considered.
- When appealing due to circumstances relating to pre-examination or assessment events,
the proctor or assessor must have been informed in writing prior to the examination or
assessment.
- In the case of an appeal based on circumstances relating to events that occurred during
the examination or assessment, the events must have been brought to the attention of the
supervisor or assessor before leaving the room. examination or before the end of the
assessment.
- Upon receipt of the above detailed information from the caller, Qualiti7 will present
this information to the relevant certification institute.
Complaint policy
Candidates who wish to make a formal complaint regarding the
provision of training delivery can do so by sending a formal email to contact@qualiti7.com
describing the circumstances surrounding the complaint relating to the provision of
training by the Qualiti7 team.
We treat all complaints with the utmost seriousness. The
satisfaction of our customers is essential.
We will respond to any complaint within 48 hours.
Cancellation policy
Cancellation Policy – Qualiti7 inc.
When participants need to cancel their attendance to a session
they have/are registered for;
When the participant has registered online (him/her-self or be
authorised representative):
- A participant can cancel its registration free of charge up to 3 days after the
initial registration as long as it respects the minimum delay prior to the start of
class (see clause on minimum delay below)
Minimum delay for cancellation and reimbursement:
- A participant can cancel its registration to a class with at least 7 days before the
start of the class and be reimbursed the price of the registration (100%
reimbursement)
- If a participant cancels its registration to a class with less than 3 days before
the start of the class, they can either re-schedule to another class with no
financial penalties or receive a reimbursement of 50%)
- If a participant cancels its registration to a class with less than 1 day before the
start of the class, they can either re-schedule to another class with no financial
penalties or receive a reimbursement of 20%)
- If a participant does not cancel and does not attend class (NO-SHOW) no refund or
rescheduling of the session is allowed.
When group of participants are registered by their manager or
representative:
Minimum delay for cancellation/modification and reimbursement:
- The number of participants can be modified for a class with at least 7 days before
the start of the class with no financial penalties
- The number of participants can be modified for a class with less than 3 days before
the start of the class, 50% of the per person rate will be reimbursed for each
person below the reserved roster)
- The number of participants can be modified for a class with less than 1 day before
the start of the class, 20% of the per person rate will be reimbursed for each
person below the reserved roster)
- If a participant does not cancel and does not attend class (NO-SHOW) no refund or
rescheduling of the session is allowed.
When Qualiti7 has to cancel the training session:
- Qualiti7 can cancel a training session up to 7 days prior to the start of class
without financial penalties
- If Qualiti7 cancels a training session with less than 7 days prior to the start of
class, 2 options exist.
- Participant agrees to be re-scheduled to one of the next
scheduled sessions and receives a discount of 50% of current course cost applicable
for a future training session.
-
Participant cancels its registration and get reimbursed its registration cost and
receives one of the following compensations:
- A discount of 25% of current course cost applicable for a future training
session
- An extra 5% of the registration cost will be reimbursed
For any question concerning exceptions to this policy, please
contact : contact@qualiti7.com
Privacy Notice
Last updated: July 13, 2026
Qualiti7 Inc., 2000 McGill College Avenue, Suite 600, Montréal, Québec H3A 3H3, Canada, is the controller of personal information processed through this website. Contact us at contact@qualiti7.com or +1 514 448-2246.
What we process, why, and our legal bases
- Website delivery and security: IP address, request information, server logs and a session identifier where needed for the basket, security and error diagnosis. The GDPR basis is our legitimate interest in operating a secure website (Article 6(1)(f)).
- Inquiries: name, email, optional phone number and message, to respond to you. The basis is steps at your request before a contract (Article 6(1)(b)) or our legitimate interest in answering business inquiries (Article 6(1)(f)).
- Registration and purchases: identity, contact, organization, course, participant and transaction information, to administer training, payment, records and accounting. The bases are contract (Article 6(1)(b)) and legal obligation (Article 6(1)(c)). Card details are entered into Moneris and are not intended to be stored by Qualiti7.
- Newsletter and marketing: email and subscription records where you requested or consented to receive them (Article 6(1)(a)). You may unsubscribe at any time.
- Optional analytics: online identifiers and site-use information through Google Analytics and Google Tag Manager, only after “Accept analytics” (Article 6(1)(a)). Rejection does not affect site access.
Cookies and similar technologies
| Technology | Purpose | Category | Duration |
|---|
| PHPSESSID | Basket and session state | Strictly necessary | Browser session |
| q7_consent_v1 (local storage) | Remembers your privacy choice | Strictly necessary | Until cleared or changed |
| Google identifiers, including _ga where set | Site and campaign measurement | Optional analytics | Configured by Google; commonly up to 2 years |
Change your decision at any time through Cookie settings. Withdrawal does not affect earlier processing.
Recipients and international transfers
Authorized Qualiti7 personnel and necessary providers may receive data, including hosting and email providers, Moneris, Mailchimp, Google after consent, and training or certification partners needed to deliver a course or exam. Processing may occur in Canada or the United States. Where GDPR transfer restrictions apply, Qualiti7 must rely on an adequacy decision or appropriate safeguards such as the European Commission’s Standard Contractual Clauses. You may request details of the applicable safeguard.
Retention
Inquiries are retained for up to 24 months after the last substantive communication unless they become a customer record. Marketing opt-outs are retained as needed to respect them. Registration, transaction and accounting records are normally retained for up to seven years where required. Server and security logs should be retained no longer than 90 days unless needed for an incident. Data is then deleted or anonymized.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability, and withdraw consent. You may object to direct marketing at any time. Email contact@qualiti7.com; we may verify your identity. GDPR requests are normally answered within one month. If GDPR applies, you may complain to the data-protection authority where you live, work or believe an infringement occurred. Canadian residents may contact the competent federal or provincial regulator.
Required information and automated decisions
Required fields are needed to respond or complete a registration. Without them, we may be unable to provide the service. Qualiti7 does not make decisions with legal or similarly significant effects solely by automated processing of website data.
Changes
We may revise this notice as our services or legal obligations change. The date above identifies the current version.
