Complaint policy

Candidates who wish to make a formal complaint regarding the provision of training delivery can do so by sending a formal email to contact@qualiti7.com describing the circumstances surrounding the complaint relating to the provision of training by the Qualiti7 team.

We treat all complaints with the utmost seriousness. The satisfaction of our customers is essential.

We will respond to any complaint within 48 hours.

Cancellation policy

Cancellation Policy – Qualiti7 inc.

When participants need to cancel their attendance to a session they have/are registered for;

When the participant has registered online (him/her-self or be authorised representative):

• A participant can cancel its registration free of charge up to 3 days after the initial registration as long as it respects the minimum delay prior to the start of class (see clause on minimum delay below)

Minimum delay for cancellation and reimbursement:

• A participant can cancel its registration to a class with at least 7 days before the start of the class and be reimbursed the price of the registration (100% reimbursement)
• If a participant cancels its registration to a class with less than 3 days before the start of the class, they can either re-schedule to another class with no financial penalties or receive a reimbursement of 50%)
• If a participant cancels its registration to a class with less than 1 day before the start of the class, they can either re-schedule to another class with no financial penalties or receive a reimbursement of 20%)
• If a participant does not cancel and does not attend class (NO-SHOW) no refund or rescheduling of the session is allowed.

When group of participants are registered by their manager or representative:

Minimum delay for cancellation/modification and reimbursement:

• The number of participants can be modified for a class with at least 7 days before the start of the class with no financial penalties
• The number of participants can be modified for a class with less than 3 days before the start of the class, 50% of the per person rate will be reimbursed for each person below the reserved roster)
• The number of participants can be modified for a class with less than 1 day before the start of the class, 20% of the per person rate will be reimbursed for each person below the reserved roster)
• If a participant does not cancel and does not attend class (NO-SHOW) no refund or rescheduling of the session is allowed.

When Qualiti7 has to cancel the training session:

• Qualiti7 can cancel a training session up to 7 days prior to the start of class without financial penalties
• If Qualiti7 cancels a training session with less than 7 days prior to the start of class, 2 options exist.

1. Participant agrees to be re-scheduled to one of the next scheduled sessions and receives a discount of 50% of current course cost applicable for a future training session.
2. Participant cancels its registration and get reimbursed its registration cost and receives one of the following compensations:

   - A discount of 25% of current course cost applicable for a future training session
   - An extra 5% of the registration cost will be reimbursed

For any question concerning exceptions to this policy, please contact : contact@qualiti7.com

Information Privacy

Privacy and information protection policy – Qualiti7 Inc.

Updated: September 1, 2021

Your privacy is of great importance to Qualiti7, therefore we are committed to fully respecting the law on confidentiality. This means that your data is safe with us and that we will always use it correctly.

In this privacy statement, we explain how we handle the information you provide to us. This information is acquired as a result of your visits to the website, your requests for information and / or services, and your use of our services and / or applications.

If you have any questions or want to know exactly what information we keep about you and why, please contact us.

Access portals

Through our portals, you gain access to a management environment where you can define, specify, request and modify information about yourself. We keep track of what you did and when, so there is evidence of those actions.

For this purpose, we keep your name and address, title, organization name, organization address, IP address, telephone number and email address. We need this information to fulfill the implementation of the agreement we have reached with your organization.

Statistics and profiling

It is important for us to keep statistics on the use of our organization’s website, as it helps us to improve our website. We may combine your personal data to learn how to better meet your individual needs. Of course, we will respect your privacy at all times. If you do not want this service, please contact us to let us know and we will comply with your wishes.

For this purpose, we retain the information you provide, including your name and address, job title, organization name, organization address, telephone number and e-mail address. -mail. We need this information to execute the agreement we have entered into with your organization.

Contact Form & Newsletter

The contact form can be used to ask us questions or make requests.

For this purpose, we keep your name and address, function, organization name, organization address, telephone number and e-mail address. We need this information so that we can contact you to make sure you are happy with our response.

You can also subscribe to our newsletter and have access to news, advice and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. Your email address will only be added to the subscribers list with your permission.

Your account

You must first register to access specific services and enter information to identify yourself, as well as an e-mail address. We create an account so that you can log in with this email address and a password of your choice.

For this purpose, we keep your name and address, function, organization name, organization address, telephone number and e-mail address. We need this information to carry out the agreement we have entered into with your organization and, upon request, can provide you with the retained information.

We store this information so that you do not have to re-enter it each time you access your account and, if necessary, so that we can contact you more easily. You can change your account information whenever you want.

Advertising

We would like to send you information about offers and new products or services. We do this:

• by email
• via social networks

You can ask us to stop sending this information at any time. Each email message contains a link to unsubscribe.

How long do we keep your information

We retain your information for the appropriate length of time necessary to provide the services, or for other mandatory financial and legal purposes such as maintaining Qualiti7's financial and tax records, complying with our legal obligations, resolving disputes and enforcement of our policies.

Cookies

Our site https://www.qualiti7.com uses cookies. Cookies are small files in which we may store encrypted information about your preferences on the site, so you do not have to enter this information over and over again. It also allows us to see that you are visiting us again.

When you visit our website for the first time, we present a notification with an explanation about cookies. Certain features of the website require cookies in order for us to provide you with the best user experience. By continuing to use our site, you agree to our use of cookies.

Supply to other companies or institutions

With the exception of the aforementioned partners, under no circumstances do we provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require it in the event of a suspected crime).

Social media buttons are included on our website and the administrators of these services also collect your personal data.

Security

Securing your personal data is of great importance to Qualiti7. We make sure your data is properly secured and we are constantly adjusting our security measures and paying attention to what can go wrong.

Our personal information protection practices comply with Quebec law on the protection of personal information as well as GDPR (General Data Protection Regulation).

Changes to this privacy statement

When our website changes, we also change our privacy statement. Please pay attention to the date at the top of this document and check regularly for new versions. We will do our best to announce the changes separately.

Viewing, modifying and deleting your data

If you have any questions or would like to know what personal data we have kept about you, please contact us. See contact details below.

• receive an explanation of the personal data we have and how we process it
• receive an overview of the exact personal data we have on file
• have errors corrected
• request the deletion of obsolete personal data
• withdraw authorization
• object to a particular use

Please note that we ask you to clearly identify who you are, so that we can ensure that we do not modify or delete data about the wrong person.

Contact

Please direct any questions or comments regarding this privacy statement to: contact@qualiti7.com