About Qualiti7

About Us

Who we are

Qualiti7 is a specialized center of expertise for IT Service Management (ITSM), Governance, and Organizational Excellence. We are a trusted authority in professional qualifications and a premier partner for accredited training and Best Practice consulting across Canada and globally.

What we do

We bring independent, practical insight into how IT services should be governed, designed, implemented and improved. Our approach is anchored in two core disciplines: Strategic IT Transformation, helping you align IT resources (technology, people and partners) with business vision, and Sustained Service Excellence, ensuring improvements are continuous.

This expertise allows us to optimize the entire Service Value Chain—covering leadership, people, culture, process, partners and emerging technologies to deliver measurable business outcomes.

Why we exist

Qualiti7 helps organizations become genuinely brilliant at service delivery by turning strategic ambition into operational confidence. We are driven by the belief that knowledge and experience grows when it is shared.

We exist to foster a thriving ecosystem where professionals can connect, learn, and elevate the industry together. By combining expert consultancy with a deep commitment to community building, we ensure that best practices are not just taught, but lived and shared.

Qualiti7 Brochure

Download our latest brochure to learn more about our services, training offerings and consulting approach.

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Management Team

Jean-Claude Beaudry

Senior Associate

Bio

Michel Simard

Associated with Qualiti7 in the Quebec area, has over 20 years’ experience as a seasoned computer manager, including 10 years working as a senior consultant in information resource management.

Mr. Michel Simard, associated with Qualiti7 in the Québec area, has over twenty (20) years’ experience as a seasoned computer manager, including ten (10) years working as a senior consultant in information resource management. Mr. Simard’s career path has led him to carry out a variety of mandates, most notably in the area of work organization and process re-engineering, coaching and training, as well as governance and management of IT services.

In working on various projects, as part of different multidisciplinary teams, Mr. Simard has played a key role in his clients’ success while gaining significant experience. Mr. Simard now works mainly as a consultant and trainer, sharing his knowledge of best practices and recognized standards in the area of IT management, specifically with regards to ITIL and ISO.

Mr. Simard holds a graduate diploma (MBA) in International Management from HEC Montréal (école des Hautes Études Commerciales de Montréal). He is also certified in many areas of ISO/CEI 20000 and 27002 as well as ITIL as a result of his involvement with the ITSM community over the last few years.

Jean-Claude Beaudry

Jean-Claude Beaudry is the co-founder of Qualiti7 Canada, Technologia's partner in ITIL® training.

Certified as an ITIL® Master in 2000, and ITIL® Expert in 2007, he has been recognized as a pioneer of service management by ITIL® Canada.

Co-founder of the Qualiti7 international group, Jean-Claude has been recognized as a true IT creator and builder over the last 20 years. Over the last 10 years, he has been deeply involved in promoting the principles of service management through teaching, lecturing and consulting.

Mr. Beaudry has been a member of an itSMF (IT Service Management Forum) chapter since 2005. He is now also part of the Atlantic itSMF-Canada committee and contributes to the translation of official ITIL® documents for APGM and OGC, official organizations supporting ITIL® throughout the globe.

Over the last 8 years, Mr. Beaudry has trained over 500 IT managers and specialists on the best service management practices, and has hosted over 20 service management simulation sessions aimed at facilitating organizational change. He has consistently received a high satisfaction rate from participants in his training seminars and earned exam success rates which are far above the industry average. Mr. Beaudry holds all ITIL® V3 certifications needed for providing a complete range of ITIL® V3 training seminars. He is also part of a team mandated with creating training material for Qualiti7.