Lean Six Sigma (LSS) Green Belt

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Lean Six Sigma - Green Belt (duration 56 hours)

Context

Interest in Lean Six Sigma has been growing steadily over the past few years. This course introduces the fundamental concepts of the Lean Six Sigma philosophy and process, and enables participants to understand and use the concepts, principles and tools of Lean Six Sigma and the DMAIC methodology.

It helps participants successfully contribute to their organization's Operational Excellence program by showing how a lack of quality can affect performance and results. The "Lean Six Sigma - Green Belt" training provides a clear and simple framework oriented towards customer satisfaction, expense reduction, improved performance and a higher level of quality within the organization.

Because we believe in "training in action", the course integrates a practical simulation workshop so participants can "live" the different concepts of continuous improvement and waste elimination.

Upon completion of the course, participants will have acquired a thorough understanding of Lean Six Sigma. They will be able to identify processes requiring improvement and lead improvement projects within their organization, acting as catalysts for a culture of continuous improvement.

The goal is to provide participants with training in the recognized concepts, tools and fundamentals of Lean Six Sigma at the Green Belt level, and to prepare those interested for the American Society of Quality (ASQ) Lean Six Sigma Green Belt certification exam.

Objectives

Our "Lean Six Sigma - Green Belt" training approach is distinguished by the following objectives:

• Increase customer satisfaction.
• Increase the sense of belonging for both customers and employees.
• Improve the quality of the services and/or products offered by the organization.
• Optimize current processes.
• Create a culture of continuous improvement.
• Prepare participants for the internationally recognized ASQ Lean Six Sigma Green Belt certification exam.

Our business process improvement approach integrates project management, benefits realization and change management practices. This promotes end-to-end process optimization based on recurring business issues and supports not only the achievement of expected benefits, but also the development of a continuous improvement culture.

Our work methods and frameworks are reinforced by the following principles:

• We favour the Define–Measure–Analyze–Innovate (Improve)–Control (DMAIC) approach for its simplicity and rigor.
• We encourage the mobilization and involvement of business stakeholders in problem analysis and solution development.
• We value client autonomy and ensure knowledge transfer throughout the projects.
• We adapt DMAIC activity planning to the operational context of the teams conducting optimization projects.
• We believe in "training in action" and integrate practical simulation workshops to experience continuous improvement and waste elimination.

Learning outcomes

Upon completion of the Lean Six Sigma - Green Belt training, participants will be able to:

• Increase the speed of operations and reduce non-value-added activities.
• Identify customer needs and deliver the requested service, regardless of sector.
• Improve operational efficiency and increase the performance and competitiveness of the organization.
• Understand and apply Lean and Six Sigma concepts in their work environment and apply them to continuous improvement projects.
• Explain and use Lean and Six Sigma concepts, principles, tools and the DMAIC methodology.
• Coach Yellow Belts on smaller projects and act as a reference point.
• Use a clear and simple framework based on DMAIC to focus on customer satisfaction, expense reduction, improved performance and higher quality.

Target audience

This course is intended for anyone who needs to understand and wishes to apply Lean Six Sigma concepts in their work environment and apply them to continuous improvement projects for which they are responsible. The objectives include reducing non-value-added activities, increasing process performance and improving the customer experience. The training also prepares participants to take an internationally recognized LSS Green Belt certification exam.

Course content

The training consists of 9 modules. The reference manual used during the course is based on the "Book of Knowledge" of the American Society for Quality. Training days alternate theoretical learning with practical applications, including a practical kaizen simulation workshop to experience continuous improvement and waste elimination. Case studies, examples and sample ASQ exam questions are used to practice the tools.

Module 1 – Deployment in the company

• Vision of the company.
• Leadership.

Module 2 – Organizational process management and measurement

• Impact on stakeholders.
• Project follow-up.

Module 3 – Project management

• Project definition.
• Team leadership.
• Team dynamics and performance.
• Change agent.
• Management and planning tools.

Module 4 – Team management

• Training.
• Facilitation.
• Team dynamics.
• Time management.
• Decision-making tools.
• Management and planning tools.
• Performance evaluation and reward.

Module 5 – Lean Six Sigma methodology: Define

• Voice of the customer.
• Critical characteristics for satisfaction.
• Project development and FIPEC-SIPOC.
• Project control.

Module 6 – Lean Six Sigma methodology: Measure

• Process characteristics.
• Data collection.
• Measurement systems.
• Descriptive statistics.
• Process capability.
• Tools such as brainstorming, cause-and-effect diagrams, quality function deployment, etc.

Module 7 – Lean Six Sigma methodology: Analyze

• Measure and model relationships between variables.
• Identification of factors to be improved.
• Failure analysis.
• Value stream mapping.
• Natural and assignable variation.
• Additional analysis methods (e.g. whisker chart, interrelationship diagram).
• Probability and statistics.
• Design of experiments.
• Design for Six Sigma.
• Analysis of variance (ANOVA) and regression.
• Parametric distributions.

Module 8 – Lean Six Sigma methodology: Innovate (Improve)

• Determination and selection of solutions.
• Improvement tools and methods.
• Scenario evaluation.
• Waste elimination.
• Cycle time reduction.
• Cause-and-effect diagram and 5 Whys.
• Kaizen method.
• 5S organization method and visual controls.
• Poka-Yoke (error-proofing) and quality.
• Theory of constraints.
• Pilot and implementation.
• Risk analysis and mitigation method.

Module 9 – Lean Six Sigma methodology: Control

• Statistical process control.
• Other control tools.
• Implementation of controls.
• Maintaining improvements.

Procedure

The training takes place over a period of approximately 6 months and includes:

• 45 hours of training.
• 1.5 hours for the exam.
• 1.5 hours for in-class exam review.
• 8 hours of group coaching and simulation workshop.

At the end of the training, participants who wish to carry out a DMAIC process improvement project in their organization may add 10 hours of individual coaching to support their project.