Qualiti7 loading
Basket (0)
FR | EN
EN | FR
Basket (0)

IT Service Management - ITIL® Strategy Version 5

Scheduled sessions

Click a date below to register

EN Jun 01-03 2026 Virtual
Register
EN Aug 03-05 2026 Virtual
Register

IT Service Management - ITIL® Strategy Version 5

Download course outline

IT Service Management - ITIL® Strategy Version 5

LEARN in 3 days

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

Email: contact@qualiti7.com or qualiti7.com

This intensive three-day course introduces the ITIL® Strategy (Version 5) qualification. It provides practical guidance for defining, planning, and executing digital strategies that drive organizational transformation and co-create value through high-level service direction.

Participants will learn how to navigate the strategic lifecycle, align digital capabilities with long-term business goals, and govern the integration of people, technology, and partners using ITIL best practices.

This course prepares participants for the official PeopleCert ITIL® Strategy (Version 5) certification exam.

ITIL® Version: This course is based on the ITIL Strategy Syllabus EN v5.0.

Language

The course, course materials and exam are in English.

Course duration

3 days of learning, including the final exam (scheduled later by candidate).

Prerequisite

ITIL® Foundation (Version 5) certification is required.

Course structure

  • Interactive readings and instructor-led strategic deep-dives
  • Practice activities resembling exam-style questions
  • Collaborative exercises and case studies
  • Guided review and examination preparation

Course objectives

  • Understand key concepts of digital strategy and strategic positioning.
  • Explain how strategic planning creates value across the organizational lifecycle.
  • Apply ITIL Strategic Management activities to real-world scenarios.
  • Analyze strategic risks, success factors, and ROI metrics.
  • Understand how AI, data analytics, and governance frameworks support strategic decision-making.
  • Prepare for the PeopleCert ITIL® Strategy (Version 5) certification exam.

Target audience

This course is designed for:

  • IT Directors, CIOs, and aspiring C-suite executives
  • Strategic planners and Business Relationship Managers (BRMs)
  • Digital transformation leads and organizational change managers
  • ITIL practitioners seeking ITIL® 5 advanced/strategic leader certifications

Course content

Day 1
  • Introduction to digital strategy and business alignment
  • Value co-creation at the strategic level
  • Strategic activities: Direction, Scope, and Objectives
  • Analyzing the internal and external environment (PESTLE / SWOT)
Day 2
  • The ITIL Strategic Lifecycle: Formulating and Planning
  • Executing strategy: Financial management and investment excellence
  • Governance, Risk, and Compliance (GRC) in strategy
  • Strategic practices: Portfolio and relationship management
Day 3
  • Leading digital transformation and organizational change
  • AI-driven strategy, automation, and data-backed decision making
  • Measuring strategic success: OKRs and balanced scorecards
  • Comprehensive exam review and mock examination

Exam

The official PeopleCert ITIL® Strategy (Version 5) certification exam is included.

The participant will receive a voucher valid for 12 months and must schedule the exam. The certification exam is conducted online and requires a connected computer with active audio and video.

The exam is open-book and consists of 40 multiple-choice questions.
Duration: 90 minutes (extra time available for non-native language candidates).

Training must be taken through an accredited organization using accredited materials.