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IT Service Management - ITIL® Version 5 Service

Scheduled sessions

Click a date below to register

EN Nov 11–13, 2026 Virtual
Special instructions:
Prerequisite : Must hold an ITIL version 5 Foundation certification.
Register
FR Nov 30–Dec 2, 2026 Virtual
Instructions particulières :
Prérequis : Doit détenir une certification ITIL version 5 fondation.
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IT Service Management - ITIL® Version 5 Service

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IT Service Management - ITIL® Version 5 Service

LEARN in 3 days

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

Email: contact@qualiti7.com or qualiti7.com

This intensive three-day course introduces the ITIL® Service (Version 5) qualification. It provides practical guidance for achieving excellence in digital service management. Participants will learn how to design, transition, operate, and continually improve services across the full lifecycle while ensuring resilience, responsiveness, and customer satisfaction.

ITIL® version: This course introduces the ITIL Service Syllabus EN v5.0.

Language

The course, course materials and exam are in English.

Course duration

3 days of learning, including the final exam (scheduled later by the candidate).

Prerequisite

ITIL® Foundation (Version 5) certification is required.

Course structure

  • Interactive readings and instructor-led explanations
  • Practice activities resembling exam-style questions
  • Collaborative exercises and case studies
  • Guided review and examination preparation

Course objectives

In three days, participants will acquire the knowledge and skills required to:

  • Understand key concepts of digital services and service management.
  • Explain how services create value across the lifecycle.
  • Apply lifecycle activities from discovery through support.
  • Analyze service performance, success factors, and metrics.
  • Understand the role of AI, automation, and governance.
  • Prepare for the PeopleCert ITIL® Service (Version 5) certification exam.

Target audience

This course is designed for:

  • Service managers and service owners
  • IT and digital professionals involved in service delivery and support
  • ITIL practitioners seeking ITIL® Version 5 advanced certifications

Course content

Day 1
  • Introduction to digital services and value creation
  • ITIL product and service lifecycle overview
  • Lifecycle activities: discover and design
  • Human-centred service design principles
Day 2
  • Lifecycle activities: acquire and build
  • Lifecycle activities: transition and operate
  • Service performance metrics and success factors
  • Continual improvement practices
Day 3
  • Lifecycle activities: deliver and support
  • End-to-end service lifecycle management
  • AI, automation, and governance in service management
  • ITIL alignment with DevOps and PRINCE2
  • Exam preparation and review

Exam

The official PeopleCert ITIL® Service (Version 5) exam is included.

The participant will receive a voucher valid for 12 months and must schedule the exam. The exam is delivered online and requires a computer with audio and video.

The exam is open-book and consists of 40 multiple-choice questions.
Duration: 90 minutes (extra time available for non-native language candidates).

It is mandatory to take the training from an accredited organization using accredited materials.