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IT Service Management - ITIL® Version 5 Foundation Practices Supplement

Scheduled sessions

Click a date below to register

FR Nov 11 2026 Virtual
Instructions particulières :
Prérequis : Doit avoir suivi une formation ITIL version 5 fondation.
NOTE : Cette formation vise à maximiser la valeur de la formation base de 2 jours et de la certification ITIL version 5 Fondation.
Inscription
EN Nov 11 2026 Virtual
Special instructions:
Prerequisite : Must have taken an ITIL version 5 Foundation course.
Register
FR Nov 25 2026 In-Person
Instructions particulières :
Prérequis : Doit avoir suivi une formation ITIL version 5 fondation.
NOTE : Cette formation vise à maximiser la valeur de la formation base de 2 jours et de la certification ITIL version 5 Fondation.
Inscription
FR Dec 10 2026 Virtual
Instructions particulières :
Prérequis : Doit avoir suivi une formation ITIL version 5 fondation.
NOTE : Cette formation vise à maximiser la valeur de la formation base de 2 jours et de la certification ITIL version 5 Fondation.
Inscription
EN Dec 16 2026 Virtual
Special instructions:
Prerequisite : Must have taken an ITIL version 5 Foundation course.
NOTE: This course is to maximize the value of the basic 2-day ITIL version 5 Foundation training and certification.
Register

IT Service Management - ITIL® Version 5 Foundation Practices Supplement

IT Service Management - ITIL® Version 5 Foundation Practices Supplement

How to apply ITIL® concepts in 1 day

ITIL® is a registered trademark of the PeopleCert group. Used under licence of PeopleCert. All rights reserved.

Email: contact@qualiti7.com or qualiti7.com

This intensive one-day course builds on ITIL® Version 5 Foundation training. It provides practical guidance for learners who want to understand how Foundation concepts are expressed through the 34 service management practices and explore the most important practices in greater depth.

The course also revisits previously completed sample-exam questions to reinforce preparation for the ITIL® Version 5 Foundation certification exam.

ITIL® version

This course supplements ITIL® Version 5 Foundation.

Language

The course and course materials are in English.

Duration

1 day of intensive learning, including presentation and discussion of the main ITIL® practices, implementation guidance and review of sample Foundation exam questions.

Prerequisite

Candidates must have completed ITIL® Version 5 Foundation certification training.

Course structure

Interactive presentations and instructor-led explanations.

Course objectives

  • Explain concepts presented in the main ITIL® practices
  • Identify how the guiding principles support implementation of ITIL® concepts
  • Strengthen preparation for the official PeopleCert ITIL® Version 5 Foundation exam

Target audience

Professionals who have completed ITIL® Version 5 Foundation training and want to understand how to apply key ITIL® concepts.

Course content

  • Review of learners’ previously completed sample-exam questions
  • Explanation of ITIL® practices
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • Change Enablement
  • Release and Deployment Management
  • Configuration Management
  • IT Asset Management
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Continual Improvement
  • Availability Management
  • Capacity and Performance Management
  • Information Security Management
  • Service Continuity Management
  • Implementation based on value co-creation and the guiding principles

Assessment

No certification exam results directly from this course. The course supplements preparation for the separate ITIL® Version 5 Foundation certification exam.