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IT Service Management - ITIL® Version 5 Foundation

Scheduled sessions

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FR Nov 9–10, 2026 Virtual
Instructions particulières :
NOTE : Afin de maximiser la valeur de la formation, nous recommandons également de suivre la formation optionnelle d’une journée ITIL version 5 Fondation – supplément pratique et appliqué.
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EN Nov 9–10, 2026 Virtual
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FR Nov 23–24, 2026 In-Person
Instructions particulières :
NOTE : Afin de maximiser la valeur de la formation, nous recommandons également de suivre la formation optionnelle d’une journée ITIL version 5 Fondation – supplément pratique et appliqué.
Inscription
FR Dec 8–9, 2026 Virtual
Instructions particulières :
NOTE : Afin de maximiser la valeur de la formation, nous recommandons également de suivre la formation optionnelle d’une journée ITIL version 5 Fondation – supplément pratique et appliqué.
Inscription
EN Dec 14–15, 2026 Virtual
Special instructions:
NOTE: To maximize value of the training, we recommend also taking the optional 1-day course ITIL version 5 Foundation – Practical and applied supplement.
Register

IT Service Management - ITIL® Version 5 Foundation

Download course outline

IT Service Management - ITIL® Version 5 Foundation

Learn ITIL® Version 5 Foundation certification in 2 days

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Email: contact@qualiti7.com or qualiti7.com

This course is delivered as an intensive two-day workshop covering the ITIL® (Version 5) framework. It is based on the latest PeopleCert guidance for digital product and service management and reflects the evolution of ITIL® in today’s AI-enabled, digital-first environments.

Learners develop the foundational knowledge required to manage modern digital products and services using ITIL®’s updated guiding principles, lifecycle, value system, and AI-native practices.

This course prepares participants for the official ITIL® Version 5 Foundation certification exam.

Participants who want additional practical application of the Foundation concepts may also take the optional one-day ITIL® Version 5 Foundation – Practical and Applied Supplement course.

ITIL® Version: This course is based on the official syllabus ITIL_FND_Syllabus_EN_v5.

Language

The course, course materials and exam are in English.

Duration

2 days of training, including exam preparation.

An optional one-day Practical and Applied Supplement is offered separately.

Prerequisite

None.

Course structure

  • Interactive lectures and guided readings
  • Exam-style practice exercises
  • Collaborative case studies
  • Guided review and certification preparation

Course objectives

  • Understand key ITIL® concepts such as value, outcomes, and governance
  • Understand the ITIL® product and service lifecycle
  • Apply ITIL® guiding principles in real-world scenarios
  • Understand the ITIL® value system and practices
  • Recognize the role of AI and automation in service management
  • Understand integration with Agile, DevOps, and PRINCE2
  • Prepare for the ITIL® Version 5 Foundation certification exam

Target audience

  • IT professionals involved in service management
  • Service desk staff, administrators, analysts, and consultants
  • Individuals pursuing ITIL® certification

Course plan

Day 1
  • Introduction to digital service management
  • Overview of ITIL® Version 5
  • Key concepts and terminology
  • Value co-creation
Day 2
  • Product & service lifecycle
  • ITIL® value system
  • Guiding principles
  • Governance and practices
  • Value streams and mapping
  • ITIL® and artificial intelligence
  • Integration with Agile, DevOps, and PRINCE2
  • Exam preparation
Optional Practical and Applied Supplement

A separate optional one-day course is available to deepen the ITIL® Version 5 Foundation concepts, explore service management practices, and reinforce exam preparation through practical exercises and sample questions.

Exam

The official PeopleCert ITIL® Version 5 Foundation certification exam is included.

The participant will receive a voucher valid for 12 months and must schedule the exam.

Format: 40 multiple-choice questions
Duration: 60 minutes