ITIL® 4 – Service Level Management

Course content

• Key concepts of the Service Level Management practice
• Processes of the practice
• Roles and competencies
• Information and technology support
• Partners and suppliers roles
• ITIL capability model application
• Best practice recommendations

Course objectives

• Understand the key concepts of Service Level Management
• Explain the processes involved in Service Level Management
• Identify roles and competencies for effective service level management
• Understand how information and technology support service level management
• Recognize the role of partners and suppliers
• Apply the ITIL capability model
• Implement recommendations for successful Service Level Management

Target audience

• Candidates pursuing ITIL 4 Practitioner: Service Level Management
• Practitioners implementing service level management practices
• Professionals improving service performance and quality