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ITIL® 4 – Service Configuration Management

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EN Jul 27 2026 Virtual
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ITIL® 4 – Service Configuration Management

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ITIL® 4 – Service Configuration Management

Expand your knowledge of ITIL® 4 Service Configuration Management in a practical one-day workshop.

Email: contact@qualiti7.com or qualiti7.com

This one-day workshop covers the key concepts, principles, and challenges of the Service Configuration Management practice. It provides guidance on ensuring accurate and reliable information about services and their configuration items is available when and where needed.

Language

The course, course materials and exam are in English.

Course duration

1 day

Prerequisite

ITIL® 4 Foundation certification

Course content

  • Key concepts of the Service Configuration Management practice
  • Processes of the practice
  • Roles and competencies
  • Information and technology support
  • Partners and suppliers roles
  • ITIL capability model application
  • Best practice recommendations

Course objectives

  • Understand the key concepts of Service Configuration Management
  • Explain the processes involved in Service Configuration Management
  • Identify roles and competencies for managing service configurations
  • Understand how information and technology support configuration management
  • Recognize the role of partners and suppliers
  • Apply the ITIL capability model
  • Implement recommendations for Service Configuration Management success

Target audience

  • Candidates pursuing ITIL 4 Service Configuration Management qualification
  • Practitioners implementing configuration management practices
  • Professionals improving configuration management efficiency

Exam

The official exam is included.

Format: 20 multiple-choice questions
Duration: 30 minutes
Pass mark: 65%
Delivery: Online