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ITIL® 4 – Relationship Management

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ITIL® 4 – Relationship Management

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ITIL® 4 – Relationship Management

Expand your knowledge of ITIL® 4 Relationship Management in a practical one-day workshop.

Email: contact@qualiti7.com or qualiti7.com

This one-day workshop covers the key concepts, principles, and challenges of the Relationship Management practice. It provides guidance on establishing and maintaining effective relationships with stakeholders at both strategic and operational levels.

Language

The course, course materials and exam are in English.

Course duration

1 day

Prerequisite

ITIL® 4 Foundation certification

Course content

  • Key concepts of the Relationship Management practice
  • Processes of the practice
  • Roles and competencies
  • Information and technology support
  • Partners and suppliers roles
  • ITIL capability model application
  • Best practice recommendations

Course objectives

  • Understand the key concepts of Relationship Management
  • Explain the processes involved in Relationship Management
  • Identify roles and competencies for effective relationship management
  • Understand how information and technology support relationship management
  • Recognize the role of partners and suppliers
  • Apply the ITIL capability model
  • Implement recommendations for successful Relationship Management

Target audience

  • Candidates pursuing ITIL 4 Practitioner: Relationship Management
  • Practitioners implementing relationship management practices
  • Professionals improving stakeholder and service relationship efficiency

Exam

The official exam is included.

Format: 20 multiple-choice questions
Duration: 30 minutes
Pass mark: 65%
Delivery: Online