ITIL® 4 – Monitoring and Event Management

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This course is given as a dynamic one-day workshop covering key concepts supporting the implementation of a highly effective Monitoring and Event Management practice. The course provides candidates with best practice guidance at both strategic and operational levels.

This workshop is intended for practitioners, practice owners and managers involved in the implementation and optimisation of the Monitoring and Event Management practice. At the end of the course, participants will take a 30-minute exam containing multiple-choice questions to obtain the international PeopleCert ITIL®4 Monitoring and Event Management certificate in IT service management.

ITIL® Version

This course is based on the ITIL® 4 version.

Language

The course, course materials and exam are in English.

Course Objectives

• Understand the key concepts supporting the Monitoring and Event Management practice.
• Describe the processes that are part of the practice, supporting roles and practice success factors.
• Identify how the practice relies on specific elements coming from all 4 ITSM dimensions.
• Understand how to assess the maturity and capabilities of the practice.
• Take the exam with confidence by applying newly acquired knowledge.
• Put the ITIL® principles to practical use.

Target Audience

• Personnel actively involved in the Monitoring and Event Management practice.
• Those defining and implementing this practice.
• Professionals improving IT management efficiency, effectiveness and performance.

Course Duration

1 day of learning, including the final exam (scheduled later by candidate).

Course Structure

This course comprises interactive presentations supplemented by classroom and other exam-like exercises.

Course Content

• The key concepts of the practice
• The processes of the practice
• The roles and competencies of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers
• How the ITIL capability model can be used to develop the practice
• Recommendations for practice success
• Exercises to define elements supporting an effective Monitoring and Event Management practice

Prerequisite

ITIL®4 Foundation certification.

Exam

The official AXELOS ITIL® 4 Monitoring and Event Management exam and official practice document are included.

The participant receives a voucher valid for 12 months to schedule the exam. The exam is taken electronically and requires a connected computer with active audio and video.

• Format: 20 multiple-choice questions
• Duration: 30 minutes

It is recommended to take the training from an accredited organization with accredited training material.

IT Service Management – ITIL® 4 – Monitoring and Event Management

Expand your knowledge of ITIL® in a practical way in 1 day