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ITIL® 4 – Continual Improvement

Scheduled sessions

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EN Jul 02 2026 Virtual
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ITIL® 4 – Continual Improvement

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ITIL® 4 – Continual Improvement

Expand your knowledge of ITIL® 4 Continual Improvement in a practical one-day workshop.

Email: contact@qualiti7.com or qualiti7.com

This one-day workshop focuses on the key concepts, principles, and challenges of the Continual Improvement practice. It provides guidance on aligning services and practices with evolving business needs through ongoing improvement.

Language

The course, course materials and exam are in English.

Course duration

1 day

Prerequisite

ITIL® 4 Foundation certification

Course content

  • Key concepts of the Continual Improvement practice
  • Processes for continual improvement
  • Roles and competencies
  • Information and technology support
  • Partners and suppliers roles
  • ITIL capability model application
  • Best practice recommendations

Course objectives

  • Understand the key concepts of Continual Improvement
  • Explain the processes involved in the Continual Improvement practice
  • Identify roles and competencies for continual improvement
  • Understand how information and technology support continual improvement
  • Recognize the role of partners and suppliers
  • Apply the ITIL capability model
  • Implement recommendations for continual improvement success

Target audience

  • Candidates pursuing ITIL 4 Practitioner: Continual Improvement
  • Practitioners implementing continual improvement practices
  • Professionals improving service and process efficiency

Exam

The official exam is included.

Format: 20 multiple-choice questions
Duration: 30 minutes
Pass mark: 65%
Delivery: Online