ITIL® 4 – Change Enablement

Course content

• Key concepts of the Change Enablement practice
• Processes of the practice
• Roles and competencies
• Information and technology support
• Partners and suppliers roles
• ITIL capability model application
• Best practice recommendations

Course objectives

• Understand the key concepts of Change Enablement
• Assess risks to improve change approval decisions
• Authorize changes to meet organizational goals
• Manage schedules to reduce service disruptions
• Maximize successful service and product changes
• Develop strategies to manage stakeholder expectations
• Implement best practices for a dynamic change environment

Target audience

• Candidates pursuing ITIL 4 Change Enablement qualification
• Practitioners implementing change enablement practices
• Professionals improving change management efficiency