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IT service management (ITSM)

  • Introduction
  • OGC (office of Government Commerce)
  • APM Group
  • TSO (The Stationary Office)

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IT governance

IT governance is a management framework, based on the use of best practices, that allows an organization to optimize its IT investments in order to contribute to its value creation objectives, improve the performance of its IT processes and client orientations, control the risks related to its IT systems, regulate the financial aspects of its IT systems, develop IT solutions and competencies that the organization will need in the future, and develop transparency of action.

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