Process efficiency and effectiveness rely largely on the use of tools appropriate for the organization, the business issues and the technological context. Selecting the right tool to support the service management process is a critical step in IT service improvement programs.
Using evaluation grids developed over many years of experience, Qualiti7 helps organizations define their needs in order to inform procurement mechanisms and select the tool that will deliver maximum value.
Our approach allows our clients to undertake a sufficiently detailed analysis to confidently acquire the ideal IT service management tool. Our approach includes:
Since Qualiti7 is a consulting organization that is neutral toward service management tool manufacturers, we can fairly and honestly assess the value-added of each tool put forward in the calls for proposals.
Through their involvement in the implementation of numerous service management tools in many different contexts, the Qualiti7 consultants have developed an approach that approaches the implementation of the tool in light of the processes it supports.
The steps leading to the implementation of an ITSM tool ensure alignment with:
The involvement of key persons – including process owners, operational pilots and system administrators – at every step ensures successful implementation.