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ITSM reference evaluation (process maturity)

Using advanced context analysis templates, the Qualiti7 consultants undertake an in-depth analysis of the state of each process, its use by the personnel, its integration with technology and the way the management team controls and monitors the process and the services. Learn more

IT transformation

Our approach is based on the CPDE™ approach, which has been recognized as being complementary to ITIL by APMG. Qualiti7 has adapted this approach to the realities frequently encountered in our mandates. These adaptations are mainly… Learn more

ITSM program design and management (roadmap)

A company’s ITSM program must be based on continuous service improvement. An ITSM program is made up of:

  • Short- and mid-term initiatives
  • Implementation projects for more formal IT service management processes
  • A management framework for service improvement

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Selection and implementation of ITSM tools

Program efficiency and effectiveness rely largely on the use of tools well suited to the organization, the business issues and the technological context. Choosing the right tool to support service management processes is a critical step in IT service improvement programs. Learn more