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Cancellation policy

Cancellation Policy – Qualiti7 inc.

When participants need to cancel their attendance to a session they have/are registered for;

When the participant has registered online (him/her-self or be authorised representative):

  • A participant can cancel its registration free of charge up to 3 days after the initial registration as long as it respects the minimum delay prior to the start of class (see clause on minimum delay below)

Minimum delay for cancellation and reimbursement:

  • A participant can cancel its registration to a class with at least 7 days before the start of the class and be reimbursed the price of the registration (100% reimbursement)
  • If a participant cancels its registration to a class with less than 3 days before the start of the class, they can either re-schedule to another class with no financial penalties or receive a reimbursement of 50%)
  • If a participant cancels its registration to a class with less than 1 day before the start of the class, they can either re-schedule to another class with no financial penalties or receive a reimbursement of 20%)
  • If a participant does not cancel and does not attend class (NO-SHOW) no refund or rescheduling of the session is allowed.

When group of participants are registered by their manager or representative:

Minimum delay for cancellation/modification and reimbursement:

  • The number of participants can be modified for a class with at least 7 days before the start of the class with no financial penalties
  • The number of participants can be modified for a class with less than 3 days before the start of the class, 50% of the per person rate will be reimbursed for each person below the reserved roster)
  • The number of participants can be modified for a class with less than 1 day before the start of the class, 20% of the per person rate will be reimbursed for each person below the reserved roster)
  • If a participant does not cancel and does not attend class (NO-SHOW) no refund or rescheduling of the session is allowed.

 

 

When Qualiti7 has to cancel the training session:

  • Qualiti7 can cancel a training session up to 7 days prior to the start of class without financial penalties
  • If Qualiti7 cancels a training session with less than 7 days prior to the start of class, 3 options exist.
    1. Participant agrees to be re-scheduled to one of the next scheduled sessions and receives a discount of 50% of current course cost applicable for a future training session.
    2. Participant cancels its registration and get reimbursed its registration cost and receives one of the following compensations
      • A discount of 25% of current course cost applicable for a future training session

An extra 5% of the registration cost will be reimbursed

 

For any question concerning exceptions to this policy, please contact : contact@qualiti7.com