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Training services

Training offer

Qualiti7, ​​certified ATO (Accredited Training Organisation) with LCS and APMG owns the rights to deliver the ITIL ® training and pass certification exams to its participants. It is legally required for all ITIL ® training firm to its accredited training materials and his team of trainers. These requirements are imposed on industry training organizations in connection with the protection of trade-mark of ITIL ®.

Public, private or custom courses

Qualiti7 offers public courses to IT managers and staff and to consultants working in IT service management. We also offer in-house courses to adapt the program to the specific objectives of our clients and adjust the exercises to the clients’ project deliverables. Please check our public course calendar for upcoming dates. If you would like to plan a private session or if you have specific needs, please contact us. It will be our pleasure to serve you.

ITIL® V3 course catalogue

The following ITIL® courses are certified by the LCS and are part of the Official ITIL curriculum. Participants earn ITIL credits on passing the certification exam. The following PMI courses can be used to earn PDUs.

Course Syllabus Calendar Length ITIL PDU
ITIL® Foundation – IT Service Management 3 days 2 credits 20 PDU
ITIL® Intermediate – Service Offering and Agreements (SOA) 4 days 4 credits 32 PDU
ITIL® Intermediate – Operational Support and Analysis (OSA) 4 days 4 credits 32 PDU
ITIL® Intermediate – Release, Control and Validate (RCV) 4 days 4 credits 32 PDU
ITIL® Intermediate – Planning, Protection & Optimization (PPO) 4 days 4 credits
ITIL® Intermediate – Continual Service Improvement (CSI)   3 days 3 credits
ITIL® Intermediate – Service Operation (SO) 3 days 3 credits
ITIL® Intermediate – Service Transition (ST) 3 days 3 credits
ITIL® Intermediate – Service Design (SD) 3 days 3 credits
ITIL® Intermediate – Service Strategy (SS) 3 days 3 credits
ITIL® Intermediate – Managing Accross the Lifecycle (MALC) 4 days  5 credits
ITIL® – Overview of Service Management According to ITIL® 1 day
ITIL® Introduction to the Service Catalog 1 day
ITIL®: Workshop/Training Seminar – Implementing and Managing a Service Desk 1 day
ITIL®: Workshop/Training Seminar – Roles of Process Owners, Process Managers and Service Owners with Relation to Continuous Improvement 1 day
ITIL®: Workshop/Training Seminar – Implementing ITIL® in an Outsourcing Context 2 days
ITIL® – Implanter et gérer l’amélioration continue des services, selon ITIL® 1 day
ITIL® – Workshop/Training Seminar – IT Asset Management 2 days
Simulation ITSM – Polestar 2 days

ISO/IEC 20000® course catalogue

Course Syllabus Calendar Length ISO 20000 certification PDU
Vue d’ensemble ISO/CEI 20000® 1 day
Gestion de la qualité des services TI avec ISO/CEI 20000® 3 days Fondation