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The Qualiti7 Network

Management team

Jean-Claude Beaudry

Senior Associate

Qualiti7 co-founder Jean-Claude Beaudry has more than 20 years of experience in IT, acquired in different IT service management and business contexts. As Qualiti7’s Senior Consultant and Trainer in Service Management and Governance, he has held IT Service Manager (ITIL® Master) certification since 2000 and ITIL® Expert certification since 2008, as well as ISO/IEC 20000 and Cobit certifications. He is recognized by APMG-LCS to deliver all levels (Foundation and Intermediate) of ITIL® training. Mr. Beaudry has been actively involved in many different aspects of itSMF since 2003. He has been invited to appear as a guest speaker at many regional, national and international conferences. He is also involved in authoring and translating the French language versions of the official ITIL® publications and products.

José Tamo

Senior Associate

Qualiti7 co-founder José Tamo has over 10 years of IT experience. He has worked in many sectors in Canada and the US, as a Remedy Accredited Consultant in areas such as technical and application architecture, requirement analysis, team leadership, training, system integration and consulting for small and large businesses. Mr. Tamo has a Master certification from the Information Technology Infrastructure Library (ITIL®) and has specialized in organizing IT departments around best practices since 2000. His expertise in these areas has garnered him many invitations to speak at conferences and facilitate training sessions.

Frédérick Coutret, Eng.

Senior Associate

Frédérick Coutret joined the Qualiti7 network in 2008 and has over 15 years of experience in IT. Mr. Coutret serves as an ITIL® consultant for the optimization and implementation of ITSM processes and ITSM tool selection and integration. He is also registered with LCS as an certified trainer to offer all the ITIL® v3 courses. He is certified ITIL® V3 Expert, PMP, COBIT Foundation and holds 10 ITIL® V3 intermediate certifications.

Michel Simard

Senior Associate

Michel Simard has over 20 years of experience in IT management, acquired mainly in the telecommunications, electronics, aerospace and health care sectors, as well as municipal and government services. Mr. Simard’s career path has seen him carry out mandates in work organization and process re-engineering, coaching and training, and IT service governance and management. Having worked in support organizations of various sizes, he has honed a sense of flexibility in developing the services required while keeping a close eye on client service and team work. Today Mr. Simard focuses on consulting and training related to best practices and generally recognized standards in the field of IT service management, especially ITIL and ISO. Mr. Simard has acquired extensive expertise in the implementation of IT service management processes (ITSM) based on internationally recognized standards (ITIL®, ISO 20000, ISO 27000, ISO 38500). His experience in IT and help desk support environment has helped him identify needs and market trends in the field of IT service management. Mr. Simard has an MBA in international management from HEC Montreal, as well as several certifications related to ISO/IEC 20000, 27002 and ITIL Expert V3 and Master ITIL V2 from his involvement with the ITSM community over the last several years. Mr. Simard also serves on the authoring and translation committee for official ITIL documents. In 2011, Mr. Simard joined Qualiti7 Canada as a partner for the Quebec region.