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Documents

  • ITIL® 2011 Official Glossary
  • ITIL® 2011 Overview

 

 

 

 

 

 

 

 

 

  • Service Integration and Management Foundation (SIAM®) Body of Knowledge

SIAM-Foundation-Body-of-Knowledge

  • Service Integration and Management (SIAM®) Foundation Process Guides

SIAM-Foundation-Process-Guides